• Cart
Urban Patio

Terms & Conditions

In these website Terms and Conditions:
“Urban Patio”, UP”, “we”, ”us” and/or our means Urban Patio, Australian registered business.
“Individual”, “you”, and “your” means any person who uses the website.
Third Parties, means contractors, couriers, mail service or suppliers used for the specific purpose of operating and providing services to you. These third parties are not entities of Urban Patio.

These Terms and Conditions govern the use of Urban Patio website ("The Website") and the purchase of any products or services from it. The website is owned and operated by Urban Patio (ABN 78 653 108 624).

When placing an order with us, you are deemed to have read, understood and agreed to these Terms and Conditions. If you have concerns with any aspect of these Terms & Conditions, then please contact us before placing your order.

Changes to our Terms
We reserve the right to amend the Terms from time to time. Amended Terms come into effect from the time they are posted on the website. We will not automatically send you updated terms or alerts so we ask that you review our Terms page regularly to ensure that you are aware of any changes that may affect you.

Amended terms means to:
  • Modify or withdraw, temporarily or permanently, this website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the website; and/or
  • Change these Terms & Conditions from time to time, and your continued use of the website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Terms & Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the website.

Delivery – Go to Shipping and Delivery
Returns – Go to Returns and Exchange

About Pricing
All prices on this website is in Australian dollars (AUD $) and are current at the time of publishing. If the price of items ordered is higher than that quoted on the website, we will advise you and if you do not wish to proceed with the order you can cancel at any time prior to dispatch. 

Good and Services Tax
All site published prices are inclusive of Good and Services Tax (GST) applicable to Australia. In addition to the listed price products will incur additional freight/shipping charges if and when applicable.

We will look after you
So, if we have any concerns, we reserve the right to contact you about your purchase, we will only contact you if we are concerned about the quality of the item that you have purchased from us.

At times product availability, may vary as we offer a limited range of products. Prices displayed on our website or social media channels are current at the time of publication, but may change at any time and subject to availability.

If you have concerns and wish to contact us please go to Returns and Exchange policy.

Governing Law
Urban Patio is owned and run in Canberra, Australia, therefore Dispute Resolution and Governing Law applies.

These Terms and Conditions, and any non-contractual obligations and the relationships between the parties arising out of or in connection with these Terms and Conditions, shall be governed by, construed, and take effect in accordance with the laws in Australia Capital Territory (ACT).

Product descriptions and images
All site images, product descriptions, FAQs relating to products and delivery timeframes of those products has either been provided by the respective manufacturers of that particular product. Although we have carefully checked the product descriptions, its accuracy cannot be guaranteed (as it is often translated).

Product descriptions and illustrations, images are published with the explicit permission of the relevant and/or owner of that product. To keep to our branding, we have chosen to photograph our manufacturers/suppliers products for this site.

Urban Patio owns the copyright in all material produced by our staff and on this site. All material presented on this website is provided by Urban Patio with the exception of;

  • Content supplied by third parties for the specific purpose of our site and business activities
  • Material where it is expressly stated otherwise.
  • Wherever a third party holds copyright in material presented on this website, the copyright remains with that party. Their permission may be required to use the material. The details of the relevant licence conditions can be provided upon request.
We have made all reasonable efforts to:
  • clearly label material where the copyright is owned by a third party
  • ensure that the copyright owner has consented to this material being presented on this website.

Requests and enquiries concerning reproduction and rights should be directed to the:
Urban Patio
PO Box 5097
or by emailing: hello@urbanpatio.com.au

Fees for reproduction may apply in some instances.

Other Sites
From time to time, our website may contain links to third party websites which are made available for you to make your visit to our site a better experience, this includes links to our Designers, the product manufacturers and to other products and services that we want you to know about.

Linked websites are responsible for their own privacy policies. Urban Patio is not responsible, nor accepts liability, for conduct of other businesses linked to our Website. Need more information see our Privacy Policy.

Linking to our website
We are happy for you to link to pages on our websites, but please observe the following conditions:

  1. The context in which you insert the link must not give your visitors the impression that your site, or your business, is part of our business or is sponsored or endorsed by us.
  2. The context of the link must not suggest that we have created any of your content i.e. the source of the material must be clear.
  3. Links must be presented in a way which fairly represents our role and our site(s).

If you are unsure about linking to pages on our website please contact us.

Warranty of products
We do not currently offer warranties for our products as we are resellers and not the manufacturers of these goods.

Part of accepting our terms, you agree that a product you decide to order is appropriate for you, fit of purpose and suits your needs, and only you know what the purpose for which you intend to use our products you order and that we are not responsible for the choice you make regarding the product that you order. We do not accept change of minds.

However, your consumer rights apply when you shop with us as we abide by the latest Australian Consumer Law.

You are entitled to a replacement or refund for a major failure; you may have your item replaced if it falls under the acceptable quality, see Returns and Exchange

Furniture Warranty
We have selected our outdoor furniture because they are durable and will last for years. We will adopt the furniture manufacturers/distributors product warranties. Care instructions must be followed in order for these warranties to apply.


  • A Proof of purchase (dated receipt) is required for all warranty claims.

  • A warranty against defects will usually be limited by time, determined by the manufacturer or supplier.

  • These limited warranties provide coverage to the original purchaser and covers normal household usage.

  • These warranties exclude seasoning of timber or if the frame or any part is damaged by accident or misuse.

  • If within the warranty period identical materials are unavailable at the time of repair or replacement, we reserve the right to substitute materials or equal or better quality.

  • It remains your responsibility for freight and packaging charges to and from our location.

  • These warranties do not cover commercial use, natural disasters, fire, freezing or abusive use.

  • If within the warranty period identical materials are unavailable at the time of repair or replacement, we reserve the right to substitute materials or equal or better quality.

Security and Storage
Our e-commerce site (Shopify) uses a security measure called Secure Socket Layer (SSL) technology. SSL locks all your critical information in an encrypted envelope, making it extremely difficult for this information to be intercepted. The Shopify SSL technology is the industry standard in internet security.

Shopify is also Certified PCI compliant. PCI is the standard for protecting customer credit card information.

To find out more please visit Shopify

Terms & Conditions