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Urban Patio

FAQs

Do we have a shop or showroom?
No, but you can visit us online anytime. We do pop up from time to time so please follow us on Instagram to see where our next pop up store will be in Canberra / Sydney.

Do we have our own products?
We do not wholesale or trade any products, design or manufacture our own. We have curated a selection of quality decorative gardening inspired products for you.

Can I refund Sale or discounted items?
Sale items or discounted items sold through marketing promotions cannot be refunded, unless your item is faulty or damaged. See our Returns and Exchange Policy.

Can I get a refund if I forgot to use the discount code?
You must enter your discount codes at the time of Checkout. Unfortunately, we cannot refund if you do not enter at t the time of checkout. If you forgot to use your discount code then visit us again and use it on your next purchase.

Using Gift Card
If you have received one of our Urban Patio gift cards, you may use it when you are in our cart checkout.  Our gift cards have no expiry date but are non-refundable for cash. You may receive a voucher code via email or a gift card in the post.

Can I get a refund for a gift card?
No, once you have purchased your gift card it is non-refundable. Our gift cards do not have an expiry so there is plenty of time to spend it at a later date.

The item I wanted is not in stock?
If an item is out of stock, it will say "sold/pre-order" on the product. Please be aware that at times the item you have chosen and in your shopping cart, may have being bought by another person. We only stock a limited collection per season, if you miss out on your favourite item. Please contact us if you must have it, and we'll see what we can do for you.

When will my items be delivered?
Depending on what you have bought it can vary from a few days to 12+ weeks, we will contact you to advise. We will provide you with the delivery timeframe of each product on our site in the product description.  See Shipping and Delivery

I need to change my shipping address?
You should notify us as soon as you can if you need to change your shipping address, within 2 hours of placing your order would be great. Please contact us by email with your order number and the new shipping address details. If your item has not yet been dispatched it may be possible to change your delivery address details. At times, our courier/ parcel service may require additional costs to redirect your items, we ask that you cover these costs prior to dispatching to your new delivery address.  See Shipping and Delivery

Special Orders or Pre-orders
If you arrange with us a special order or pre-order items not advertised or currently in stock, you will not be able exchange or request a refund.

About the Designers
Capra Designs
Eco Resin pots are made from water-based rather than solvent-based resin making them greener than other resin products. These mini pots are skilfully hand-made by Capra Designs in Melbourne. Irregularities in colour and pattern of each pot are due to the careful hand-made process to make them.  The pot you have chosen will look similar to but will not be identical to the one that is in our product image library.

Care
As these are made from water-based resin, the pot is sealed to protect the surface appearance and make it suitable for use indoors or outdoors.These pots are durable but must still be treated with care as they will break if dropped or knocked against a hard surface. Water-based resins are porous and should not be soaked – to clean, wipe over with a damp cloth.  

Potting
This resin pot is slightly porous and therefore has no drainage hole.  
Drought tolerant plants such as succulents and cacti can be planted directly into the pot however it is recommended that tropical plants that require large soakings of water such as ferns should be kept in a plastic pot and only using your pot as a decorative shell/cover.

Escape to Paradise is Sydney based boutique homewares and accessories store inspired by everything exotic and tropical!

The range of designer fabrics invoke memories of being on a secluded island or at a beach resort, or maybe watching the sunset…somewhere where you are surrounded by stunning palm fringed, white sandy beaches and crystal clear azure waters. Their cushion range brings this feeling into your home for you to enjoy every day.

Handy hints to keep your cushions looking good!

  • Avoid rubbing sharp objects onto the fabric that could pull or damage the material

  • If the cover becomes dirty preferably give it a cold hand wash, otherwise a gentle machine wash

  • Wash the cover inside out, without other items that may have buttons, zips, or sharp ends that could damage the fabric.

  • Drip Dry away from direct sunlight (to keep prints vibrant)

  • Do not soak, bleach, wring, tumble dry or dry clean your cushion

On The Side Pots are designed and hand painted in Melbourne. They are made from a lightweight fiberglass shell which is then finished to give a solid raw concrete feel, hand painted so line work and symmetry cannot be guaranteed, so enjoy the minor imperfections or variations. Every pot has its own character and story!  

Can I use the pot outdoors?
On The Side pots are suitable for indoor or outdoor use.

Please note: All Metallic Painted Pots (Gold and Copper) are recommended for indoor use only. Direct sunlight and rain will dull/tarnish the finish of the paint if left exposed for extended periods.

Depending on your plant and if it lives in or outdoor you can either use the pot as a cover (decorative pot) by placing your plastic pot directly into the On the Side pot or plant in (all pots have a drainage hole) but make sure when you water you have a tray to catch the water.

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